If you've placed your order and want to change the delivery address, please contact us as soon as possible at livdee.contact@gmail.com to check if this is still possible.

Our customer service team will respond to you within 24 hours. 💪

Of course! We offer the option of having your order delivered to a collection point for more flexibility.

The statutory cooling-off period is 14 days for purchases made on our website, so you have enough time to try out your product.

For any purchase on our site, you can request a refund within 14 days by emailing livdee.contact@gmail.com and telling us the reason.

Our customer service team will respond within 24 hours and explain how to proceed! 🙏

You do not need to create a customer account before placing an order on our website.

However, it is recommended that you create an account so you can track your order history and take advantage of promotions on your next purchases.

We've listed the detailed size below each product description. Take a pair of shoes that fit you well, look at the inside label, and compare it to our size chart.

Please check carefully that the size is correct for each product.

Take a pair of shoes that fit you well, check the inside label, and compare the size to our size chart. Double-check that the chosen size matches the sizing of each product.

💡 Tip: The JP size (Japanese size) is expressed in centimeters and is a universal sizing system. Therefore, it's best to use this measurement to choose the right shoe size.

Our products are carefully selected by our purchasing department and stylists, who spend a lot of time choosing items made from the best materials to ensure maximum durability.

However, your products can still get stained. That's why we offer special maintenance products tailored to the materials of your items, to keep them in perfect condition. See the "Maintenance Products" section for more information.